At Hair Affair Accessories, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and refund policy. Please read the following guidelines to understand our process:

Returns Eligibility

1. We accept returns for items that are unused, undamaged, and in their original packaging.
2. Returns must be initiated within 30 days of the delivery date.

How to Initiate a Return

1. To initiate a return, please contact our customer service team with your order details and the reason for the return.
2. Our team will provide you with instructions on how to return the item(s) and where to send them.

Return Shipping

1. Customers are responsible for the cost of return shipping.
2. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Refund Processing

1. Once we receive your return and verify that the item(s) meet our returns eligibility criteria, we will process your refund.
2. Refunds will be issued to the original payment method used for the purchase.
3. Please allow 3-5 business days for the refund to be reflected in your account.

Exchanges

1. Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Defective Items

1. In the unlikely event that you receive a damaged or defective item, please contact us immediately.
2. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or other appropriate solution.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

1. Personalized or customized items
2. Items marked as final sale
3. Gift cards

Questions or Concerns: If you have any questions or concerns regarding our returns and refund policy, please don't hesitate to contact us. We are committed to ensuring that your shopping experience with Hair Affair Accessories is smooth and enjoyable, and we are here to assist you every step of the way.